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Access your tickets

To access your tickets, please enter your email address below.

The official Eiffel Tower Ticket Office allows you to access your tickets easily by sending you your order confirmation email.

If you have placed several orders with the same email address, several emails will be sent to you.

If you don’t remember the email address you entered when ordering, please contact the ticket office customer service at +33 (0)8 92 70 12 39 (0,35€/min)

Online help

  • The desired visit date is not available, what should I do?

    Certain days (weekends, days during peak season between July and August) are in high demand and we sell out quickly, especially for e-tickets for the top floor, which are the most popular. If you are flexible, select another date that is shown as available. The dates marked in orange indicate that the last tickets are available. Lined out or grayed out dates are no longer available. If there is no more online availability, note that tickets to visit the Eiffel Tower are also sold on site at the ticket offices at the monument.
    Regardless, we sell our tickets online up to 60 days in advance. If you can, plan your visit well in advance, so you will have the choice of date, destination and time.

  • How do you get a free ticket?

    See rates

    Admission is free for children under 4 years of age. Do not forget to select the "small child" ticket during the first step of your online order. You must have a ticket to get in. You will also need to bring your child's ID, you will be asked for it upon entry.
    Free admission also applies to RSA beneficiaries, only in France. 

  • How much does it cost to visit the Eiffel Tower?

    To check the prices for the Eiffel Tower, please visit this page on the official Eiffel Tower site. The Eiffel Tower online ticket office provides the official prices.
    The adult price applies to adults 25 years and over.  There are discount rates for young people (12-24 years old), children (4-11 years old) and for those with disabilities. Admission is free for children under 4 years old, and for those receiving supplemental RSA support in France (however, a ticket is required). The price of the ticket varies upon how you go up (elevator and/or stairs) and the destination (2nd floor or the upper floor) you select. 

  • How many tickets can I buy?

    On the online ticket shop, you can buy up to 9 tickets for the same order. Groups who want to buy tickets, regardless of the number, must use the ticket office site reserved for groups.

  • Why do you need my email address and my cellphone number?

    The contact details (name, e-mail address and phone number) that we request from you are only necessary to inform you if necessary (by e-mail and text) of events or incidents impacting your visit: delay, closure, etc. Your e-mail address is also important because it will allow you to bring up your tickets again on our website, if you did not receive them by e-mail or if the e-mail has been deleted.

  • Where do you go when you arrive at the front of the Eiffel Tower?

    First and foremost, read the instructions on your ticket, all the essential information you need for your visit is included. When you arrive at the front of the Eiffel Tower, find the lines for visitors who have pre-purchased tickets: these are indicated with a green flag. Find one of these lines. A ticket taker will then verify the validity of your ticket and possibly check your proof of identity and discount rates.

  • I did not receive the order confirmation e-mail, what should I do?

    The e-mail may have gone into your email spam folder. If it is not there, you can log on to our site, click on the "my tickets" button and provide the e-mail address used for your order. We will send you the tickets and your proof of payment by e-mail. If your e-mail address is not recognized, there may have been a typing error. Please contact customer service by e-mail at ([email protected]) or call us at:  08 92 70 12 39 (0.35€/min).

  • When is the Eiffel Tower open?

    The Eiffel Tower is -without exception - open every day of the year, from 9:30 am to 11:45 pm. During peak season (late June to early September), the hours are extended: 9 am to 12:45 am: 9 am to 12:45 am. For tour schedule details, please consult this page on the official website of the Eiffel Tower: https://toureiffel.paris/fr/tarifs-horaires

  • Why must we provide all the participants' names for the visit?

    Because each ticket is personalized and non-transferable. This step is thus important: be sure to correctly fill out each first name and last name for each ticket holder, including babies! If you notice a typo after receiving the tickets, you can notify customer service by email so that we can assist you as necessary: [email protected] Note that it is necessary to attach the following items to your message: purchase confirmation e-mail and a copy of your ID card or passport.

  • If I buy a ticket for a visit to the 2nd floor, will I be able to buy a supplement to visit the top floor on the spot?

    No, if you bought a ticket for a visit to the 2nd floor, it is not possible to buy a supplement for the top floor on site.