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Access your tickets

To access your tickets, please enter your email address below.

The Eiffel Tower official ticketing system sends you again your tickets onto the email address registered during your purchase.

If you have placed several orders with the same email address, several emails will be sent to you.

If you don’t remember the email address registered with your order, we invite you to contact our Customer Service by phone +33(0)9 69 36 27 07 (price of a local phonecall within continental France) or by email at [email protected]

Online help

  • How much does it cost to visit the Eiffel Tower?

    To check the prices for the Eiffel Tower, please visit this page on the official Eiffel Tower site. The Eiffel Tower online ticket office provides the official prices.
    The adult price applies to adults 25 years and over.  There are discount rates for young people (12-24 years old), children (4-11 years old) and for those with disabilities. Admission is free for children under 4 years old. The price of the ticket varies upon how you go up (elevator and/or stairs) and the destination (2nd floor or the upper floor) you select. 

  • The desired visit date is not available, what should I do?

    Certain days (weekends, days during peak season between July and August) are in high demand and we sell out quickly, especially for e-tickets for the top floor, which are the most popular. If you are flexible, select another date that is shown as available. The dates marked in orange indicate that the last tickets are available. Lined out or grayed out dates are no longer available. If there is no more online availability, note that tickets to visit the Eiffel Tower are also sold on site at the ticket offices at the monument.
    Regardless, we sell our tickets online up to 60 days in advance (for lift tickets) and 7 days in advance (for stairs tickets). If you can, plan your visit well in advance, so you will have the choice of date, destination and time.

  • How many tickets can I buy?

    On the online ticket shop, you can buy up to 9 tickets for the same order. Groups who want to buy tickets, regardless of the number, must use the ticket office site reserved for groups.

  • Why do you need my email address and my cellphone number?

    The contact details (name, e-mail address and phone number) that we request from you are only necessary to inform you if necessary (by e-mail and text) of events or incidents impacting your visit: delay, closure, etc. Your e-mail address is also important because it will allow you to bring up your tickets again on our website, if you did not receive them by e-mail or if the e-mail has been deleted.

  • How do you get a free ticket?

    Admission is free for children under 4 years of age. Do not forget to select the "small child" ticket during the first step of your online order. You must have a ticket to get in. You will also need to bring your child's ID, you will be asked for it upon entry.
    Free admission also applies to RSA beneficiaries in France. To be eligible for free admission, you must have a CAF certificate that is less than 6 months old. When ordering online, simply select the RSA rate. The ID card and proof of RSA membership for all beneficiaries must be presented when tickets are checked.

  • Where do you go when you arrive at the front of the Eiffel Tower?

    First and foremost, read the instructions on your ticket, all the essential information you need for your visit is included. When you arrive at the front of the Eiffel Tower, find the lines for visitors who have pre-purchased tickets: these are indicated with a green flag. Find one of these lines. A ticket taker will then verify the validity of your ticket and possibly check your proof of identity and discount rates.

  • Why was my payment rejected?

    Your payment is rejected if the information you input is incorrect or if the bank platform does not accept the transaction. In that case, please contact your bank: your balance may not be sufficient or you may have reached your limit.

  • How do I use my ticket?

    Your ticket that we attach to your order confirmation e-mail is in PDF format. It will be sent to you by e-mail a few minutes after your purchase is confirmed. A single PDF file includes all the tickets in your order. It can be opened using the Acrobat Reader app. Each ticket is in A4 format. You can print each ticket on a white sheet of A4 paper. It is important that the printout be of good quality, so that the bar code on each ticket can be easily scanned upon entry to the monument.  
    You can also choose to use the screen display on your cell/mobile phone. Save the PDF file of the tickets on your cell/mobile phone. Prior to entering the monument, be sure that the tickets - and more specifically the barcode - are displayed directly on the screen. If you have multiple tickets, you will need to scroll down the screen so our ticket taker can scan each barcode. To speed up the ticket checking process, we advise our customers who have ordered more than 4 tickets to print them out, which will facilitate processing.

  • I did not receive the order confirmation e-mail, what should I do?

    The e-mail may have gone into your email spam folder. If it is not there, you can log on to our site, click on the "my tickets" button and provide the e-mail address used for your order. We will send you the tickets and your proof of payment by e-mail.

    If the confirmation e-mail never arrived, please contact our customer service by phone: +33 (0)9 69 36 27 07 (price of a local call from a landline in France, Monday to Saturday from 9:00am to 7:00pm, Sunday from 9 :00am to 4 :00pm) and by email : [email protected] Such problem can occur in different situations : a typing error, technical problem, etc.

  • I cannot print the tickets!

    If you have problems printing your tickets out at home, or you do not have a printer, you can always display the tickets directly on your cell/mobile phone screen.